Give your customers a voice
Deploy customer listening to better understand the feelings
of your targets,
enabling you to find the levers your business and customer satisfaction.
Intuitive Dashboard
View your results in real time.
API integration
The process is automated thanks to our APIs.
Our tools and tips for managing customer satisfaction
Collect your customer's opinions by soliciting them via the most appropriate
contact method (email, SMS, face-to-face, Internet).
Visit to the premises
At this stage, we're talking about prospective visitors who discover your off- and/or online point of sale. The aim is to transform this visit into a fulfilling shopping experience for the visitor.
The points of attention are as varied as the offer, the price, the service and the human dimension linked
to the shopping experience.
Identifying expectations, resolving shortcomings, correcting weaknesses and ultimately guiding the customer towards a differentiating
shopping experience.
The act of buying
The customer has just made a purchase, and we measure his or her satisfaction as soon as possible after the act of purchase.
How do your customers feel?
What are the profitable levers and the points of friction?
What changes could improve the shopping experience?
Service provision
An appointment at the hairdresser's, a parcel delivery, an unforgettable moment through a box, or simply a call to the after-sales service...
Here, we're dealing with the lived experience.
Identifying the components of the promise and the customer's experience is the key to enhancing
the customer experience.
And more than any other issue, it's here that the notion of word-of-mouth and R.O.I. is strongest.
